Arrow Physical Therapy requires 24 business hours notice when canceling or rescheduling an appointment.
Appointments which are missed or cancelled less than 24 business hours in advance will result in a charge to you in the full amount of the service you were scheduled for.
Business hours are considered Monday-Friday 7am-7pm. If you need to cancel your Monday appointment, please do so by Friday. Cancellations may be done via email or phone.
A cancellation waiting list is used. The earlier that you give Sarah notice of your need to cancel, the earlier that she can offer that appointment time to another patient. This is important as you might benefit from this service yourself at some point. Please keep in mind that not keeping appointments and failing to give adequate notice, affects not only Arrow PT, but also the other patients on Sarah’s roster who might like to be seen.
Though the scheduling program is automated to send a reminder email, there can sometimes be a glitch in the system. It is the patient's responsibility to know when the appointment is, to check with the clinic to confirm if needed, and to arrive on time.
Note that if late cancellations or late arrivals to scheduled appointments become a chronic occurrence, Sarah reserves the right to cancel upcoming appointments and offer them to patients who are committed more clearly to physical therapy. Special cancellation circumstances will be considered.